Help & FAQs

My Oven Spares can help you check if your part will suit a provided model number.

We recommend that you check you make sure that your ordered parts are correct before ordering, by checking the matching model lists on our listings or getting in contact with us.

This is important as not all orders can be returned or cancelled once they are placed.

We keep the majority of our listed products in stock, and will be able to ship most orders within 24 hours.

However, the shifting tides of availability can sometimes change things quicker than we can update our listings. If an item is not in stock at the time of an order, it is immediately placed on backorder with our network of suppliers.

Backordered items are generally received into our warehouse in 3-10 working days, depending on the brand.

If the ETA is a crucial factor, please get in contact with us before placing your order.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We want to speak to you too! Contact us with any questions, concerns, or feedback.

We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

As standard we will only offer standard shipping within Australia.

To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days.

We are aiming to offer Next day shipping on all domestic orders in the near future.

For International shipping, please get in touch before ordering so we can look into it!

My Oven Spares is currently a delivery only online company. Our warehouses for shipping purposes are located in a logistics center in Castle Hill in Sydney.

With our flat rate shipping and speed of service, we aim to make our delivery as efficient as collecting!

Please see our full Returns policy here.

Refunds are processed within 7 days from when we receive the item(s).