We are always trying to guarantee that your package arrives to you as quickly as possible. Please keep in mind that some conditions, such as weather, excessive postal traffic, and shipping company performance, are beyond our control.

We aim to ship all domestic purchases within 1 business day of your order being placed and should arrive to you in 2-5 business days.

All of our packages are sent via Australia Post. We do not offer International Shipping currently. 

Shipping costs is $15 for standard shipping and $25 for express, with free shipping over $100. 

Should your order not arrive or get lost in transit, please contact us on info@myovenspares.com and we will investigate. 

You can track your order here.

We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) seven (7)days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@myovenspares.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number, place the item securely in its original packaging to the below address:

My Oven Spares

Attn: Returns

12/5 Hudson Avenue

Castle Hill NSW

2154

RMA #

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund within ten (10) days.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     SPECIAL ORDER items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note

● Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: customerservice@myovenspares.com